The ability to develop deep insights and build relevant solutions to win at the point of purchase – often described as the first moment of truth – is increasingly seen as a vital strategic growth driver.
Oxford Strategic Marketing surveyed and interviewed 26 leading Shopper Marketing practitioners across Europe, both in manufacturers and retailers. We wanted to discover what is actually happening at the coal face today.
The research comprised a 44 question on-line quantitative survey and a follow-up telephone interview conducted by OxfordSM during April and May 2008. We spoke to Heads of Customer Marketing, Business Development and Insights.
This series of articles was written for Marketing magazine, to outline how current marketing trends will affect the model marketing professional - and to offer some personal development advice along the way.
In it we identify four megatrends - those of the customer, the effects of globalisation, the fragmentation of media channels and the rise and rise of accountability - and explore how each is changing the landscape for high-flying marketers.

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Recessions can be a tough time for product and services…or it can offer opportunity to beat the competition and grow market share. The current recession environment is different to anything we have faced before – different dynamics are in place – not least the internet and the far greater degree of globalisation. This thinkpiece and associated support tools provides a summary of thinking on the topic of marketing in a recession. It is based on a broad range of articles already written on the topic as well as the input and experience from the Oxford Strategic Marketing team.

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Autumn 2005
All mass market service brands face a constant dilemma: how to deliver a personal experience consistently across multiple channels. Written by Jonathan Turner of OxfordSM and Paula Vennells, Commercial Director at Whitbread, this article describes how Whitbread's Winning Brands Programme resolved that dilemma and in the process turned the company into a true customer learning organisation.
The first few months of any job are pressurised. But for Marketing Directors, the pressure to perform can be acute. The seeds of future success or failure are sown early, and visibly - in the first 100 days (F100D)
Oxford SM commissioned research to explore the critical decisions that Marketing Directors must take. Our report shares their insights and experiences which underpin success and establishes a set of general principles which may be applied to all senior marketing roles - principles that are brought together in the F100D roadmap.

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Understanding shoppers and influencing their behaviour at the first Moment of Truth is increasingly recognised as a capability which differentiates best in class from rest in class.
We have helped both retailers and manufacturers develop insight led Shopper Strategies, Shopper Marketing Capability and Channel, Customers and Category Strategies.
For more information about how we can help you develop and implement Shopper strategies click here
For more information about how we can help build your Shopper Marketing Capability click here







